Analysis and Improvement of Transactional Processes. KAIZEN™ ™ in Services

The Analysis and Improvement of Transactional Processes' course addresses the methods of analysis of transactional processes, applicable to most of the processes that take place in office areas. Giving the keys, for example, for the successful implementation of time flexibility and teleworking models.

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20. Oct. 2021



200 EUR

Our Training Goals

•Know the potential for improvement in processes in office areas.
•Learn process analysis methodologies such as SIPOC and process mapping.
•Learn to design the future vision in the transformation of a department (processes, functions, responsibilities)
•Learn the techniques that will allow to implement in an office department, the techniques of flexible hours and teleworking successfully.

What you learn

• SIPOC methodology for analysis and identification of processes.
• Process mapping: analysis of transactional processes.
• Design of transactional processes.
Identification of opportunities for the automation of transactional processes.
• Models of daily management based on processes.
• Team management models applicable to telework formulas and flexible hours.
• Simulation exercises
• Case studies

Analysis and Improvement of Transactional Processes. KAIZEN™ ™ in Services

200 EUR

(local taxes might apply)

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